Communication Strategy Simplification
Simplify Administrations to Save You Time and Money
Generating billings, statements and critical communications can demand extra time from your team. Simplifying this process can help your team to get more done in less time. mCritical’s administrative portal provides your staff more flexibility, complete transparency and efficiency when processing statements, answering customer support enquiries and posting payments.
Self Service & Single Sign on Web Portal
Our web-based support tools will make the job easier for your staff by increasing their knowledge about every job. They can:
- Have access to all information about the job
- Have access to the raw data and a PDF of mail piece
- Information on where the job is and what state of processing
- Data from the job account number, totals, billing dates, etc.
- A PDF version of the mail piece
- An HTML version of the mail piece
Easier for your customers
Clients can securely self-enroll, providing all account and contact information as required by the company with which they are doing business. This can be done on a fully branded site using state-of-the-art security and data encryption, and using active acknowledgement and customer permissions.
Whether documents are being archived for e-presentment, customer service, self-service or account retention, we help you exceed your client’s requirements.